CASS Mental Health Services

It is ok not to be okay.

In any year in Australia, around one in five people aged 16-85 experiences a mental health disorder. The pandemic has further deepened this crisis.

The Australian government has progressively been responding to the mental health needs of Australians. But sadly, many people in the CALD community find it difficult to talk openly about their mental health. Language barriers and cultural concerns may keep them from seeking help to manage their mental illnesses.

As a dedicated community organization, CASS Care takes up the initiative to respond to the needs of mental health services for people of the CALD community by the establishment of H-Line Non-Crisis Hotline with its own limited resources.

H-Line Non-Crisis Hotline

Feeling nervous? Anxious? Stressed or frustrated? CALL US NOW

(02) 9063 8888

We speak Mandarin and Cantonese
Fully anonymous, we won’t ask you to provide any personal information

A free Chinese Non-Crisis Hotline

- Listening to Your Heart

We operate from
10am to 2pm
Every Sunday, Monday & Tuesday
(excluding public holidays)

Download H-Line Brochure

Other Mental Health Services

LifeLine Connect (partnership with LifeLine H2HS)

Do you have something on your mind that is concerning you?

At Lifeline Connect you will be heard by trained and caring Supporters and get linked to alternate services, if needed.

• Free service

• No concern is too big or too small

• Non-judgemental and supportive environment

• Connecting you to local support

• No referral required

• No appointment needed

Partnering with LifeLine H2HS, we provide in-person support services in Chinese at Hornsby Library and Chatswood Library, offering culturally responsive assistance to community members.

CASS Women’s Connect in Campsie

An in-person support service for women in Campsie, covering topics such as grief, sleep hygiene, trauma, stress, self-care and wellbeing. Participants also receive guidance and access to relevant services and resources.

Download Women’s Connect Brochure

More about CASS H-Line Non-Crisis Hotline

It is ok not to be okay.

In any year in Australia, around one in five people aged 16-85 experiences a mental health disorder. The pandemic has further deepened this crisis.

CASS Care takes up the initiative to respond to the needs of mental health services

H-Line – the Chinese Non-Crisis Hotline in NSW starts in November 2021

The hotline provides an opportunity for people in the Chinese community to seek support, which is tailored to meet their language and cultural needs and lower their overall stress and anxiety. In addition, H-Line will also serve as an information hub, helping people to address their mental health issues at an early stage and providing referral information for people to seek professional assistance.

Well trained volunteers and supervised by professionals, to provide mental wellbeing and emotional support

It is operated by a group of selected volunteers trained and supervised by professionals, to provide mental wellbeing and emotional support in Mandarin and Cantonese.

Every call is confidential

Every call is confidential, and you can be totally anonymous, if you’d like. You can share as much or as little as you’d like about your experience. It is a safe space to share, without having to pay a thing.